Support from The Nest

FAQ

• General

  • I didn't get an email confirmation, what do I do?

• Product - DODOcase for iPads

  • Are any of your DODOcases vegan?
  • What is the best way to clean my DODOcase in the event that it becomes dirty?
  • Is the leather you use to build the DODOcase real genuine leather?
  • Does the DODOcase for iPad 2/3, fit the 4th Generation iPad?
  • On the DODOcase for iPad mini and iPad 4th Generation, why is the charging cut out larger than the lightning charging cable?
  • Does the case invoke the auto on/off function?
  • My DODOcase is cracked. What can I do?
  • Does the DODOcase support the rear facing camera?
  • Does the DODOcase offer an angled typing mode?
  • Does the DODOcase for iPads negatively effect speaker performance?
  • Can I personalize the DODOcase?
  • Can I customize the DODOcase for my company?
  • Can I flip the cover open to watch videos?

• Product - DODOcase for iPad2

  • Can you show me how the iPad 2 fits into the DODOcase in a video?
  • Is there supposed to be a slight gap between the left edge of the front cover and the top surface of the iPad2 in the DODOcase for iPad2?
  • How thick is the cover?

• Product - HARDcover for Nexus 7 2012 & Nexus 7 2013

  • Do the DODOcase iPad covers have a 'smart case' auto wake/sleep feature?
  • What is the life expectancy of this case? Is that guaranteed?
  • Can I prop the DODOcase iPad up to view the device hands free?

• Product - DODOcase for iPad 1

  • I need replacement Corner Pads!
  • Is it possible to eliminate the embossed DODOcase logo on the rear or make it half the size but retain the logo on the interior?
  • When did DODOcase for iPad go into production?
  • The bamboo wood cracked on my case. Can I fix it with glue?
  • Is customization available for the DODOcase?
  • Is the DODOcase an 'impact' case?
  • How thick is the cover?
  • What are the case dimensions for the DODOcase for iPad?
  • Does the cover of the DODOcase flip over?
  • Is the DODOcase for iPad available in multiple colors?
  • Can the DODOcase be used as a stand for my iPad?

• Shipping

  • Countries we are unable to ship to
  • Production times for the holidays
  • How can I track my order?
  • If I place an order, how long will it take before it is shipped?
  • If I select overnight shipping when I place my order, will that guarantee that I will receive my order the following day?
  • The edge of the bamboo tray has come away from the cover during shipping. I can see the glue, what do I do?
  • Cover was damaged in shipping, has creases, etc. What can be done?
  • My card was charged, did the order ship?
  • Will you mark my package as a gift so that I can avoid duty/VAT/import costs in my country?
  • Will I be responsible for import duty, VAT, or other taxes outside of the US?
  • Can I change my US shipping address to an international address?
  • Can I update my shipping address?
  • How long will it take to get to Europe, Asia, the moon, etc?
  • How do you ship?
  • Do you ship internationally?
  • Do we ship to PO boxes?

• Payments

  • What forms of payment do you accept?
  • My credit card was stolen, how can I update my order?
  • I paid via PayPal, yet my account still says 'pending'. What is going on?

• Product- The LeatherCraft Collection

  • What type of leather are you using on the Leather Craft Collection?
  • How many cards can the Leather card & cash wallet hold?
  • What devices will the Leather Portfolio accommodate to?
  • Can I monogram the Leather Portfolio?
  • Why has the monogram pricing increased for the LeatherCraft collection?