We offer a crash replacement program for customers who have broken their cases. If you are interested in sending your case in for a repair, please contact customer service at [email protected] for further details. If you are in the bay area, you are more than welcome to stop by and drop off your case for a repair! We are located at 2525 3rd Street in San Francisco, California. Our hours are 9-5, M-F (except Holidays).
You do have a one year warranty on your DODOcase and we do offer to replace the bamboo tray on your case for free. All that I ask is that you please send it into us with our printable form listed online (see below).
If your DODOcase falls outside of that year warranty, purchased through another retailer or you can not find proof of purchase: we can definitely still repair your DODOcase. There is a $15.00 charge that can be paid through Paypal, check, or credit card.
2525 3rd Street
SF, CA 94017
Return/ Repair Form: